Overview of the Updated Terms
Soember Djaya has updated its terms and conditions to reflect the evolving digital landscape and to provide greater clarity for our clients and partners. These updates address service delivery expectations, intellectual property rights, payment terms, and liability frameworks. We encourage all current and prospective clients to review these changes carefully.
Service Delivery and Project Scope
Our updated terms provide clearer definitions of project scope, deliverables, and revision policies. Each engagement begins with a documented scope of work that outlines specific deliverables, timelines, and acceptance criteria. Changes to scope after project initiation are subject to a formal change request process to ensure transparency and fair pricing.
This structured approach protects both parties and ensures that expectations are aligned throughout the engagement.
Intellectual Property and Ownership
Upon full payment, clients receive complete ownership of all custom-created deliverables unless otherwise specified in the project agreement. Soember Djaya retains the right to use anonymized case studies and portfolio examples derived from completed work, unless the client requests confidentiality in writing.
Payment Terms and Cancellation Policy
All projects require a deposit before work commences. Payment milestones are defined in the project agreement, and invoices are due within the timeframe specified. Early termination by either party is subject to the cancellation provisions outlined in the agreement, which include fair compensation for work completed to date.
Limitation of Liability and Dispute Resolution
Our liability is limited to the total fees paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages arising from the use of our services or deliverables. Any disputes will be resolved through good-faith negotiation first, followed by mediation if necessary, with arbitration as a final recourse.